05
Apr 2019

Client Spotlight | Carol’s Cookies

Bottle Rocket Media offers a taste of what it’s like to work with one of Chicago’s most in-demand purveyors of all-natural gourmet eats. With almost 40 years of operations under its belt, Carol’s Cookies met the production team with both a seasoned “understanding of marketing and video,” and a monster success story to share with the world. The end result is an intimate portrait of a family business – and a slightly heavier crew.

Bottle Rocket Media founder, Dan Fisher, spotlights the added value of working with a vice president that “gets” production: “Our partnership with Carol’s Cookies wouldn’t be nearly as productive without direct collaboration with Jeff Goldman – son of Carol. He is one of those rare clients that holds a true understanding of marketing and video, and how to maximize his spend. Plus, his passion for the family business keeps him engaged, which makes working with him and his team a lot of fun.”

Like many other creative adventures in video, Bottle Rocket Media’s work with Carol’s Cookies took a few twists and turns along the way “to become even more impactful than originally conceived,” adds Fisher. What initially presented itself as a company overview became more of an intimate portrait once the team arrived on site and “felt the love” for Carol and her 30-plus employees all with the same mission: to make the best cookie, by hand.

After a concept was pinpointed, a few technical hurdles remained as they almost always do in the world of video production—this is where Bottle Rocket Media’s collective shooting knowledge shines through: “We thrive on overcoming obstacles and coming away with new ideas on every project,” Fisher continues. “The big challenge on this one was shooting around a giant Cookie Monster mural that took over almost the entire background at the brand’s HQ. The interviews had to be extraordinarily coordinated. Thanks to Brett’s [Brett Singer, Co Director and Business Partner] ingenuity there’s not even a sliver of it in the final video.”

Framing aside, the experience’s overall smooth tone was set from the very beginning: “We sat down with the client and got to know more about Carol’s Cookies by asking questions and soaking up the history,” Fisher says. “Because of Jeff’s open-door attitude, our team was able to gain valuable insight into the how and why behind the brand. Once we started filming, we let the story lead the way.”

This was not the team’s first engagement with infamous Chicago cookie queen; Bottle Rocket Media has also partnered with the client on a series of videos in which Carol surprises people at work. “Both engagements were a pleasure,” Fisher adds. “Especially since Jeff allows us to be creative and always use our expertise to up the ante and upgrade the content.”

According to Goldman, the feelings are mutual: “People always say that you can have it done quickly, cost effectively, or have high quality – but, you can’t have all three. Well, Bottle Rocket proves those people wrong,” he asserts. “[Carol’s Cookies] searched for a firm that could communicate the handmade beauty of our cookies without breaking the bank—you have to sell a lot of cookies to pay for a big campaign. Bottle Rocket was able to meet a strict deadline, stay within budget and create material that is relatively timeless. They made us feel comfortable on camera – which helped it feel natural, yielding an excellent end product. We can’t wait to do another fun project like this with their team.”

“We also look forward to more projects in the future with Jeff and his team,” Fisher concludes. “The cookies are amazing, by the way. Our next challenge will be figuring out how to not gain weight during production.”